Leasing guarantee
If we have not placed a qualified resident within 21 days of the property going live, the leasing fee is waived.
Charlotte, NC · since 2015
Your rent, on the 10th. Every month.
A tenant in 21 days, rent in your account by the 10th, and a phone number that a person actually answers. Cancel any time without penalty.
I own a property
See what it should let for, and what we charge, before you speak to anyone.
Get a free rent analysisI'm looking to rent
Current Charlotte homes, with the rent, deposit and income requirement shown up front.
See available homesI live in one of yours
Report a repair, pay rent, or ask about your lease. Emergencies go straight through.
Resident portalNo heat, no water, flooding or a gas smell? (704) 555-0164 — the emergency line is answered 24 hours a day.
- NARPM Member
- Equal Housing Opportunity
- NC Licensed Real Estate Firm
- BBB A+ Accredited
- 0 days
- Average time to lease
- 0%
- Residents who renew
- 0%
- Delinquency rate
- 0
- Doors managed
For owners
What should your property let for?
Charlotte market rents, by bedroom count and neighbourhood. No form, no phone number, and no call to book first.
Likely rent
$2,550 – $2,950a month
3-bed in Myers Park, standard condition. Typically lets in 19 days.
You keep, after our 8%
$2,530a month
On the midpoint. No setup fee, no markup on maintenance.
Worth knowing
Bringing it up to standard would add roughly $220 a month and let it in about 14 days instead of 19.
A working range from comparable Charlotte lets. The figure we put in writing comes after we have seen the property.
Get this in writingNo consultation required
What we charge
Charlotte managers typically charge 8-10% of collected rent, and 10-12% on single-family. Leasing fees run from half a month's rent to a full month. Ours are at the bottom of both, and they are published.
Full managementLeasing, rent, maintenance, inspections, reporting.8%of collected rent
Leasing onlyWe find and screen the resident; you manage from there.$899one-off
SetupOnboarding, marketing and photography included.$0
Maintenance markupYou pay the contractor's invoice exactly as written.$0
Applicants pay a $55 application fee, which covers the credit and background check. The security deposit is normally one month’s rent, set by the owner and stated on every listing.
What you can hold us to
Three promises, in writing
Eviction guarantee
If a resident we placed is evicted within the first 12 months of the lease, we re-lease the property at no charge to you.
Walk-away guarantee
Cancel the management agreement at any time, with no penalty and no exit fee. We would rather earn it every month than lock you in.
Where we operate
1,240 doors across Charlotte
Every cluster is a real Charlotte neighbourhood, built from the homes we actually manage there. Switch what the map is showing, turn it round, and tap a cluster.
The darker the cluster, the more homes we manage there.
Loading the map…
Homes under management95210per neighbourhood
The outlined neighbourhood is the one you have selected.
Neighbourhood
- 95
- Doors
- 16
- Days to let
- 91%
- Renew
Typical rent here runs about 145% of the Charlotte average for the same size of home.
Price a property hereHow it works
What happens after you get in touch
Most of it is settled before you sign anything, which is why an owner can hand over a property and stop thinking about it.
We tell you what it should let for
A free analysis from comparable Charlotte lets, with an honest number rather than a flattering one. If the figure is lower than you hoped, we will say so and why.
Photographed, listed, and shown
Professional photographs, on every major portal within 48 hours, with self-guided tours seven days a week including evenings.
Screened properly, then signed
Credit, income, employment, rental history, background. You see the full report before anyone signs.
Rent collected, statement on the 10th
Itemised, with invoices attached. Late rent is chased on North Carolina's schedule and you are told at every step.
Inspected twice a year, with photographs
Inside and out, so you know the condition of an asset you may never visit.
On the books right now
Homes available now
The rent, the deposit and the income requirement are on every listing before you apply, so nobody spends $55 finding out they were never going to qualify.
Available now$2,395 / monthThomas AvenuePlaza Midwood · 282053 bed2 bath1,640 sq ftBungalow, renovated kitchen, fenced yard, walk to Central Avenue.From 1 November$2,850 / monthArdrey Kell RoadBallantyne · 282774 bed3 bath2,410 sq ftTwo storey, double garage, community pool, top-rated schools.Available now$2,450 / monthCamden RoadSouth End · 282032 bed2 bath1,180 sq ftTownhouse on the Rail Trail, roof terrace, secure parking.From 15 October$1,895 / monthMallard Creek RoadUniversity City · 282693 bed2 bath1,520 sq ftRanch, single level, new HVAC, minutes from UNCC and the light rail.From 1 December$3,250 / monthQueens Road WestMyers Park · 282074 bed3 bath2,980 sq ftUnder the willow oaks. Original floors, screened porch, garden maintained.
Deposit One month's rentIncome 3× the rentApplication $55 per adultHousehold income of three times the rent, applied identically to every applicant.
Both sides
Everything in one place, for both of you
An owner and a resident want different things, so they get different portals — and neither has to ring the office to find out what is happening.
Owners
Your statement, on the 10th
- Itemised monthly statement with every invoice attached
- Year-end 1099 and expense summary, ready for your accountant
- Inspection photographs, inside and out, twice a year
- Every maintenance job with its quote, its invoice and who did it
Residents
Rent, repairs, and your lease
- Pay rent by card or bank transfer, or set it to go automatically
- Report a repair with photographs, and see who is coming and when
- Your lease, your notices and your receipts, all in one place
- Emergencies route straight to the on-call coordinator, day or night
What we do
What we do in Charlotte
Full management, leasing only, or just an honest number for what your property should let for. Press a card and it goes into the form with the fee attached.
A working range from comparable Charlotte lets. The figure we put in writing comes after we have seen the property.
Talk to us
Twenty minutes, and an honest number
Tell us about the property and we will come back with what it should let for and what it would cost to manage. No obligation, and no pressure afterwards.
Why owners stay
The difference you notice in the first month
Six things we do differently, and every one of them came from an owner telling us what the last firm did.
Rent in your account on the 10th
Every month, without you chasing it. The statement goes out the same day, itemised, with the invoices attached.
Our fee is on the website
8% to manage, $899 to lease. Charlotte firms typically charge 8-10%, and 10-12% on single-family. You should not have to book a call to find out what something costs.
No markup on maintenance
You pay the contractor's invoice exactly as written. We take nothing on top of it, which removes any reason for us to prefer an expensive trade over a good one.
Cancel whenever you like
No penalty, no exit fee, no notice period. We would rather earn it every month than hold you to a contract.
The same criteria for every applicant
Credit, income, employment, rental history and a background check, applied identically to everyone. It is the law, and it is also how you end up with residents who stay.
A person answers the phone
Your portfolio manager by name, not a ticket number. Residents get the same, which is most of why 94% of them renew.
Straight about scope
What we take on, and what we don’t
No. We do long-term residential only - single family homes, townhouses and small multi-family.
We do
- Long-term residential — single family, townhouses and small multi-family
- Leasing, rent collection, maintenance, inspections and reporting
- Buying and selling for investors, at 2.5% on the listing side
- Habitability emergencies answered 24 hours a day, every day
We don’t
- Short-term and holiday rentals. We do long-term residential only.
- HOA and community association management. Not something we take on - that is a different kind of firm.
- Commercial, retail and office property. Residential only for us.
- Buying or selling a property. We manage and lease. For a sale you would want a sales agent, and we are happy to say so rather than pretend otherwise.
- Legal advice on a lease or an eviction. We follow North Carolina's process and keep you informed, but we cannot give legal advice - that needs an attorney.
What people say
From owners and residents
Statement lands on the 10th every month without me chasing it. Three years now and I have never once had to ring and ask where the rent is.
Listed on a Tuesday, three applications by the weekend, signed inside two weeks. The screening report they sent was more thorough than anything I would have done myself.
Reported a dead water heater at 9pm on a Sunday. Had a reply within the hour and someone out the next morning. As a renter that is genuinely unusual.
We moved out of state and kept the house. Honestly forget we own a rental most months, which is the point.
Straight answers
Questions we get asked
What do you charge?
8% of the monthly rent for full management, or $899 as a one-off if you only want us to find and screen the resident. No setup fee, and we do not mark up maintenance invoices.
When do I get paid?
Owner disbursements and statements go out on the 10th of each month.
Am I locked into a contract?
No. You can cancel at any time with no penalty and no exit fee.
How do you screen residents?
Credit, income verification, employment, rental history and a criminal background check, applied identically to every applicant.
How long does it take to rent a property?
Our average across Charlotte is 19 days from going live to a signed lease.
Do you mark up repairs?
No. You pay the contractor's invoice as it is written, and we take nothing on top of it.
What happens if a resident stops paying?
We serve notice on the schedule North Carolina requires and keep you informed at each step. If a resident we placed is evicted inside the first year, we re-lease the property free.
I'm a resident - how do I report a repair?
Through the resident portal or right here in this chat. Anything involving no heat, no water, flooding or a gas smell is treated as an emergency and goes through immediately.
Do you manage short-term rentals or HOAs?
No. We do long-term residential only - single family homes, townhouses and small multi-family.
Can you sell a property for me?
Yes. Listing side is 2.5%. The advantage of selling through the firm that manages it is that we can show a buyer what it actually earns, and hand it over with the resident and the lease already in place.
Equal Housing Opportunity
Equal Housing Opportunity. We comply with the Fair Housing Act and all applicable state and local fair housing laws.
The same criteria are applied to every applicant: credit, income, employment, rental history and a background check. We do not discuss who lives in a building or a neighbourhood, and we never ask about family, religion, nationality or disability. An assistance or service animal is always accommodated, is never charged for, and is not a pet.
This site is built to WCAG 2.2 AA — keyboard navigable throughout, with visible focus, sufficient contrast and text alternatives. If anything here is hard to use, tell us and we will fix it: hello@kestrelpm.com